Support
Email us about anything: a question, a problem, or an idea.
[email protected]Getting started
How do I set up my store?
Download SmartReceiving, choose Start your store, and tap Create my store. You become the store's owner. Your 14-day free trial starts right away, with no card needed.
How do I add my team?
Owners and managers can invite people from the Team screen. Each person gets an invite code, chooses Join your store in the app, and enters it to join as staff or a manager.
How do I check a delivery?
- Tap New delivery and take a photo of the invoice. Add more pages if it's long.
- Check what the app read, then tap Save.
- Scan each case as it comes in, or tap an item to count it by hand.
- Take two photos of the delivery and tap Finish delivery. Anything short is listed with its value.
Common questions
The app read something wrong on the invoice
You can fix any item, quantity or price on the Check the invoice screen before saving. If the photo was blurry, tap Retake the photo, or Read the photo again to try once more.
A barcode doesn't match any item
Tap It's on the invoice: pick the item and choose the right line. The app remembers that barcode for next time.
I have weak signal in the back room
Keep scanning. Counts are saved on your phone and sent as soon as you're back online. Please don't sign out until they've been sent: the app will warn you if any are still waiting.
How do I record a credit memo or a return?
Take a photo of the credit memo like any invoice. The app recognizes it as a credit and saves it without needing delivery photos. Returns on a normal invoice are counted as credits automatically.
Billing
How much does it cost?
Every new store gets a 14-day free trial. After that, the store owner can subscribe monthly. The current price is shown in the app before you pay. One subscription covers your whole store team.
How do I subscribe, change my card, or cancel?
Store owners: tap your role badge on the Home screen to open Account, then tap Subscribe or Manage billing. You can update your card or cancel at any time. If you cancel, you keep access until the end of the month you've paid for.
What happens if a payment fails?
You'll have 7 days to update your card. After that, new deliveries are paused until billing is fixed. Your past deliveries and records are never deleted because of a missed payment.
Deleting your account
You can delete your account at any time, right in the app:
- On the Home screen, tap your role badge (Owner, Manager or Staff) to open Account.
- Scroll down and tap Delete my account.
- Type DELETE to confirm.
Your personal information is deleted right away. If you're the only person in your store, the store and its records are deleted too. If other people are in your store, an owner needs to hand the store over first: the app will tell you how. Can't get into the app? Email us from the address on your account and we'll delete it for you.
See our Privacy Policy for what we keep and for how long.